Simply Cute Tees FAQs

Have a question about your order, shipping, sizing, or returns? Find answers below, or contact our team for assistance.

Important: Please double-check your shipping address

Before completing your order, please make sure your shipping address is correct and complete, including any apartment or unit number. If your package is returned to us because of an incorrect or incomplete address entered at checkout, you will be responsible for the postage required to resend it.

What does “awaiting fulfillment” mean?

“Awaiting fulfillment” means we have received your order, but it has not yet been prepared for shipment. Once your order ships, you will receive an email with your tracking information.

How long will it take for my order to ship?

Please allow 1-3 business days from the date you place your order for processing before shipment. We always do our best to get your order on its way sooner whenever possible.

Business days do not include weekends or holidays. Processing time is separate from the time your package spends in transit.

Why haven’t I received any updates about my order?

Please double-check the email address you entered at checkout and look in your spam, junk, or promotions folder for messages from Simply Cute Tees.

If you still cannot locate your order confirmation or shipping email, contact info@simplycutetees.com. Include your order number, if available, and the name used at checkout so we can help locate your order.

What should I do if my package is delayed, missing, or marked delivered but hasn’t arrived?

Start by reviewing your tracking information and confirming that the shipping address on your order is correct.

If tracking shows your package was delivered, check around your delivery location and ask household members, neighbors, or your building’s office whether they accepted it. Contact the shipping carrier shown on your tracking information for assistance locating the package.

For missing or delayed USPS packages, visit USPS Find Missing Mail for instructions. USPS allows Missing Mail search requests beginning 7 days after the mailing date. You can also contact your local post office for assistance. Packages with eligible insurance coverage may qualify for a claim, subject to USPS requirements and filing deadlines.

Please also contact Simply Cute Tees with your order number and tracking information so we can review your order and help determine the next steps.

How do your shirts fit?

Most of our tees have standard unisex sizing, similar to a traditional T-shirt. Please review each product description for any style-specific sizing information.

For help choosing your size, visit our Size Chart. We recommend laying a favorite T-shirt flat, measuring its width and length, and comparing those measurements with the chart.

How do I return or exchange an item?

Please review our Return Policy for eligibility requirements, return instructions, and available options.

If you received an incorrect or defective item, please contact us as soon as possible so we can help resolve the issue. Include your order number, a description of the problem, and clear photos when applicable.

What is the best way to contact Simply Cute Tees?

Email us at info@simplycutetees.com or sales@simplycutetees.com. You can also use the form on our Contact Us page.

Please include your order number and a brief description of your question. Our team aims to respond within 24 hours on business days, Monday through Friday.

How will my order be shipped?

We ship orders through USPS and UPS. The carrier and service may vary based on your order’s weight, size, destination, and selected shipping option.

Please review the available shipping options at checkout. Once your order ships, you will receive an email with tracking information. Additional details are available in our Shipping Policy.

Can I return or exchange a sale item?

Items that are already marked down or purchased from our sale categories are final sale and cannot be returned or exchanged. Please review the product description and sizing information carefully before completing your purchase.

If a sale item arrives incorrect or defective, please contact our team so we can review the issue.